Case study
Smart Temps.
‘Tick 9 and Steve understood our business really well. They came in to analyse what we needed and created a bespoke solution for us. Tick 9 has worked behind the scenes to train us in the system and show us the flexibility of the filtering and analysis we can do internally.’
– Lana Grisina, Founder and Director of Smart Temps.
features
Customer Intelligence
& Finance Integrations
location
Hull &
Marina Court
PRODUCT
Qlik, Zoho CRM
Industry
Recruitment
Client brief
- Move data from hard copies to a clean CRM system.
- Increase efficiency of general operations within the business, especially redeployment of temps.
- Improve the ability of staff to manage the internal systems, by delivering training on new systems.
Challenges faced
- Selecting a system that allows Smart Temps to be flexible as the business continues to expand.
- Improving data literacy of the company by acting as a bridge between providers and the company and delivering any training needed.
Solution provided
- Deployed Qlik reporting, the dashboard to monitor key performance indicators (KPIs) has been a fantastic tool for Smart Temp employees.
- Integrated Smart Temps database into Zoho CRM allowing them to keep up to date information on their clients.
- Active intelligence means they can redeploy temporary workers into other roles they fit rather than having to bring in more new clients, increases efficiency of recruitment.
