Case study

Language is Everything.

‘Tick 9 has massively helped us as a business by giving us the visibility and accessibility of important data. To have access to the right data, at the right time, allows us to make significant decisions and highlight things that could have been missed.’

– Lloyd Tidder, Director of Language is Everything.

features

Employee performance monitoring, customer management, finance and invoice Integrations

location

Hull,
Yorkshire

PRODUCT

Qlik, Zoho, Xero

Industry

Translation Services

Client brief
  • Make data, regarding employee performance, visible.
  • Increase efficiency of existing CRM, ERP systems.
  • Improve the ability to manage the internal systems such as contractual obligations, customer requirements and staff training.
Challenges faced
  • Working alongside the Head of Operations, to ensure all systems were useable

  • Existing CRM system did not have all the required functionality for LIEs needs.

  • Improving data literacy to ensure the systems were useable by LIEs employees
Solution provided
  • Deployed Qlik reporting, visible through screens throughout the office, to ensure employees remain on target.

  • Developed Key Performance Indicators (KPIs) that Language is Everything can monitor.

  • Created an invoice summary integration with the Zoho CRM system and Xero balance value.

  • Tick 9 built a syncing tool to turn disparate systems into one functional platform. The sync occurs every 30 minutes looping data back from Xero accounting, Zoho CRM, Qlik Sense.

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