Case study

Smart Temps.

‘Tick 9 and Steve understood our business really well. They came in to analyse what we needed and created a bespoke solution for us. Tick 9 has worked behind the scenes to train us in the system and show us the flexibility of the filtering and analysis we can do internally.’

– Lana Grisina, Founder and Director of Smart Temps.


Customer Intelligence
& Finance Integrations


Hull &
Marina Court


Qlik, Zoho CRM



Client brief
  • Move data from hard copies to a clean CRM system.
  • Increase efficiency of general operations within the business, especially redeployment of temps.
  • Improve the ability of staff to manage the internal systems, by delivering training on new systems.
Challenges faced
  • Selecting a system that allows Smart Temps to be flexible as the business continues to expand.
  • Improving data literacy of the company by acting as a bridge between providers and the company and delivering any training needed.
Solution provided
  • Deployed Qlik reporting, the dashboard to monitor key performance indicators (KPIs) has been a fantastic tool for Smart Temp employees.
  • Integrated Smart Temps database into Zoho CRM allowing them to keep up to date information on their clients.
  • Active intelligence means they can redeploy temporary workers into other roles they fit rather than having to bring in more new clients, increases efficiency of recruitment.

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